SmallBizGenius Analysis
Linksys receives overwhelmingly negative reviews on Trustpilot, with customers frequently citing poor customer service and unreliable products. While some older products are praised, recent experiences suggest a decline in quality and support.
Category Breakdown
Scores based on analysis of 33 recent reviews
Customer Service
1.5/10Customers consistently report negative experiences with Linksys customer service, describing representatives as rude, unhelpful, and providing the run-around. Many reviewers mention difficulty getting warranty replacements or refunds, with some being told their products are out of warranty despite being recently purchased, as one reviewer stated: "Customer service is a joke."
20 reviews mention thisProduct Reliability
2.0/10Numerous reviewers report issues with Linksys product reliability, including routers failing prematurely, mesh nodes not working, and constant internet connection loss. Several customers mention that their Linksys products died within a year or two of purchase, with one stating: "Worst product ever! Bought a mesh product and constantly loses internet connection!"
15 reviews mention thisWarranty Issues
1.0/10Several reviewers express frustration with Linksys's warranty policies, citing difficulties in obtaining replacements or refunds for defective products. Some customers were offered prorated refunds that didn't cover return shipping costs, while others were told their products were out of warranty despite being recently purchased, as one reviewer noted: "If a node needs replacing under warranty you'll have better luck trying to get blood out of a stone."
7 reviews mention thisMesh System Performance
2.5/10Several reviewers specifically mention issues with Linksys mesh systems, including nodes disconnecting, slow speeds, and difficulty setting up or troubleshooting. One reviewer stated that an update "killed several mesh networks," highlighting the potential for widespread problems.
6 reviews mention thisApp and Web Interface
2.0/10A few reviewers criticize the Linksys app and web interface, describing them as poorly designed and difficult to use for tasks like rebooting hubs. One reviewer called the app "a piece of garbage," emphasizing the frustration with the user experience.
3 reviews mention thisPros & Cons
What Customers Love
"Easy to set up, stable connections, user friendly interfaces, and everything is nearly automated."
"Strongest wifi signal I have ever used and never broke down, Have been using it for 8yrs now"
"Miko is an amazing customer service rep. (I hope the spelling is correct). He was able to help me figure out why my internet wasn't working and was so patient and polite."
Common Complaints
"TERRIBLE RUDE CUSTOMER SERVICE !!!"
"Worst product ever!Bought a mesh product and constantly loses internet connection!"
"If a node needs replacing under warranty you'll have better luck trying to get blood out of a stone."
"Hardware seems ok but they provide little to no updates for products even when there are security issues."
"The Linksys app and web interface is woefully not up to par."
Common Questions About Linksys
Answers derived from customer review patterns
Is Linksys legit and trustworthy?
Based on 33 reviews, Linksys's trustworthiness is questionable. While the company does provide networking hardware, a significant number of customers report negative experiences with product reliability and customer service. Many reviewers describe difficulties obtaining warranty replacements, refunds, or even basic support. The overwhelming negative sentiment suggests caution is warranted before purchasing Linksys products.
Based on 33 reviewsDoes Linksys have good customer service?
The vast majority of reviews indicate that Linksys does not have good customer service. Customers frequently describe unhelpful, rude, and unresponsive support representatives. Many reviewers report difficulty resolving issues with faulty products or warranty claims, often being given the run-around or outright denied assistance. While a few reviewers praise specific customer service representatives, these appear to be exceptions to the overall negative trend.
Based on 33 reviewsIs Linksys worth it for small business?
For small businesses, the potential unreliability and poor customer service associated with Linksys products may not be worth the risk. Downtime due to faulty hardware and difficulty obtaining support can be costly and frustrating. While Linksys may offer competitive pricing, the potential for lost productivity and added stress may outweigh any initial cost savings. Small businesses should carefully consider these factors and explore alternative networking solutions with more reliable products and responsive customer support.
Based on 33 reviewsWhat is Linksys's return policy like?
Based on customer reviews, Linksys's return policy appears to be problematic and difficult to navigate. Several reviewers report struggling to return unwanted or defective products, often being directed to technical support instead of customer service. Some customers claim they were unable to obtain refunds or replacements, even for products still under warranty. The lack of a clear and easy-to-use return process is a recurring complaint among dissatisfied customers.
Based on 33 reviewsWhy are Linksys customer service reviews so negative?
The negative customer service reviews for Linksys appear to stem from a combination of factors, including unhelpful and rude representatives, difficulty resolving issues with faulty products, and a lack of clear communication. Many reviewers report being given the run-around or outright denied assistance, even when their products are still under warranty. The acquisition by Foxconn is also frequently mentioned as a potential cause for the perceived decline in customer service quality.
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